Complaints and Appeals

BJ Network Consulting Australia encourages open communication. If you’re unhappy with a decision, trainer, or experience, you have the right to lodge a complaint or appeal without fear of disadvantage.

How to Make a Complaint or Appeal

1. Informally speak with your trainer or a staff member first if you feel comfortable.

2. If unresolved, submit a Complaints and Appeals Form (available at our office or from a staff member).

3. We will investigate the issue fairly and provide a written response within 10 working days.

If you are not satisfied with the outcome, we will help refer the matter to an independent third party.