This qualification provides the skills and knowledge for an individual to be competent in skilled operations with the need to apply discretion and judgment. Work would be undertaken in various hospitality settings, such as restaurants, hotels, motels, clubs, pubs, cafes and coffee shops. Individuals may have some responsibility for others and provide technical advice and support to a team.

Who will benefit from completing this course:

This Certificate III in Hospitality SIT30616 qualification is useful for participants in roles such as:

·     Bar attendant

·     Gaming attendant

·     Bottle shop attendant

·     Catering assistant

·     Food and beverage attendant

Course Outcomes

This course will provide participants with the knowledge and skill to:

·     Advance their interpersonal, communication and customer service skills

·     Develop the cultural awareness that is required by all people working in the hospitality area

·     Update their knowledge of the hospitality industry including different industry sectors and relevant industry legislation

·     Follow health, safety and security procedures

·     Provide food and beverage service to customers in a range of hospitality industry enterprises

·     Gain the skills required to follow key hygiene procedures which apply in hospitality

How long will it take to complete the course?

Usually participants take 12- 24 months to complete the Certificate III in Hospitality SIT30616 qualification.  The program can be completed sooner depending on experience and recognition of prior learning.

How will I be assessed?

As the program is competency based, competency is achieved through providing evidence of competency. You will be assessed against the performance criteria of each of the Units of Competence.

Participants will complete a range of assessment activities including:

·     Workplace projects

·     Third party verification of skills

·     Discussion

·     Investigative Research

·     Self Assessment

·     Workplace observation/demonstration

 

Benefits of completing this course

 

The value of completing this course goes beyond the development of your individual skills to include benefits to your workplace.  Benefits include:

·     OHS practices including hygiene, health and safety

·     Understanding of hospitality industry

·     Practices in situations relevant to workplace

·     Customer service

 

How will the course be delivered?

We recognise the importance of developing opportunities for you to complete this course in your own timeframe and incorporating your preferred method of learning.  To accommodate this, we have the following opportunities available for you.

·     Individual training plan

·     Workshops supported by workplace mentoring

·     Group learning program

·     On line learning

·     Recognition of prior learning

Participants can choose their own entry and exit points into the program and their preferred methods of learning.

Entry Requirements & Fees

There are no entry requirements for this qualification.

 

Preferred pathways for candidates considering this qualification include:

 

Certificate II in Hospitality or other relevant qualification/s

 

OR with vocational experience assisting in a range of support roles without a formal business qualification.

 

 

After achieving this qualification candidates may complete a Certificate IV in Hospitality SIT40416.

 

Fees will depend on any recognition of prior learning, government support/subsidies etc. This information be discussed at initial interview and made clear to client at time of enrolment.

For more information on this training course please visit national training information website: www.training.gov.au

15 units must be completed:

7 core units

8 elective units, consisting of:
1 unit from Group A
5 units from Group B
2 units from Group B, Group C, elsewhere in the SIT Training Package, or any other current Training Package or accredited course.

Core units

BSBWOR203 Work effectively with others

SITHIND002 Source and use information on the hospitality industry

SITHIND004 Work effectively in hospitality service

SITXCCS006 Provide service to customers

SITXCOM002 Show social and cultural sensitivity

SITXHRM001 Coach others in job skills

SITXWHS001 Participate in safe work practices

ELECTIVE UNITS

Group A

SITHIND001 Use hygienic practices for hospitality service

SITXFSA001 Use hygienic practices for food safety

Group B

Accommodation Services – Front Office, Housekeeping and Porting

CPPCLO2001A Maintain hard floor surfaces

CPPCLO2004A Maintain carpeted floors

CPPCLO2009A Clean glass surfaces

CPPCLO2010A Clean ceiling surfaces and fittings

CPPCLO2017A Clean wet areas

CPPCLO2019A Sort and remove waste and recyclable materials

CPPCLO2035A Maintain cleaning storage areas

CPPCLO3013A Clean window coverings

CPPCLO3016A Wash furniture and fittings

SITHACS001 Clean premises and equipment

SITHACS002 Provide housekeeping services to guests

SITHACS003 Prepare rooms for guests

SITHACS004 Launder linen and guest clothes

SITHACS005 Provide porter services

SITHACS006 Provide valet services

SITHACS007 Conduct night audit

SITHACS008 Provide accommodation reception services

SITTTSL007 Process reservations

SITTTSL010 Use a computerised reservations or operations system

Client and Customer Service, and Sales

SIRXSLS001 Sell to the retail customer

SIRXPDK001 Advise on products and services

SITXCCS002 Provide visitor information

SITXCCS004 Provide lost and found services

SITXCCS005 Provide club reception services

Commercial Cookery and Catering, and Kitchen Operations

SITHCCC002 Prepare and present simple dishes

SITHCCC003 Prepare and present sandwiches

SITHCCC004 Package prepared foodstuffs

SITHCCC006 Prepare appetisers and salads

SITHKOP001 Clean kitchen premises and equipment

Computer Operations and ICT Management

BSBITU202 Create and use spreadsheets

BSBITU301 Create and use databases

BSBITU306 Design and produce business documents

Finance

BSBFIA301 Maintain financial records

SITXFIN001 Process financial transactions

Food and Beverage

SIRRRPK006A Recommend liquor products

SITHFAB001 Clean and tidy bar areas

SITHFAB002 Provide responsible service of alcohol

SITHFAB003 Operate a bar

SITHFAB004 Prepare and serve non-alcoholic beverages

SITHFAB005 Prepare and serve espresso coffee

SITHFAB006 Provide room service

SITHFAB007 Serve food and beverage

SITHFAB008 Operate and monitor cellar systems

SITHFAB009 Conduct a product tasting for alcoholic beverages

SITHFAB010 Prepare and serve cocktails

SITHFAB011 Provide advice on beers, spirits and liqueurs

SITHFAB012 Provide advice on Australian wines

SITHFAB013 Provide advice on imported wines

SITHFAB014 Provide table service of food and beverage

SITHFAB015 Provide silver service

SITHFAB016 Provide advice on food

SITHFAB017 Provide advice on food and beverage matching

SITHFAB018 Provide gueridon service

Food Safety

SITXFSA001 Use hygienic practices for food safety

SITXFSA002 Participate in safe food handling practices

SITXFSA003 Transport and store food

Gaming

SITHGAM001 Provide responsible gambling services

SITHGAM002 Attend gaming machines

SITHGAM003 Operate a TAB outlet

SITHGAM004 Conduct Keno games

SITHGAM005 Analyse and report on gaming machine data

SITHGAM006 Deal Baccarat games

SITHGAM007 Conduct Big Wheel games

SITHGAM008 Deal Blackjack games

SITHGAM009 Deal Poker games

SITHGAM010 Deal Pontoon games

SITHGAM011 Conduct Rapid Roulette games

SITHGAM012Conduct Roulette games

SITHGAM013 Conduct Sic Bo games

SITHGAM015 Attend casino gaming machines

SITHGAM016 Deal Caribbean Stud games

SITHGAM017 Deal Casino War games

SITHGAM018 Deal Mississippi Stud games

SITHGAM019 Conduct Rapid Baccarat games

SITHGAM020 Conduct Rapid Big Wheel games

SITHGAM021 Deal Three Card Poker games

Working in industry

SITHIND001 Use hygienic practices for hospitality service

Group C

Administration

TLIE1005 Carry out basic workplace calculations

Communication and Teamwork

BSBCMM201 Communicate in the workplace

SITXCOM001 Source and present information

SITXCOM004 Address protocol requirements

E-Business

SITXEBS001 Use social media in a business

Environmental Sustainability

BSBSUS201 Participate in environmentally sustainable work practices

First Aid

HLTAID003 Provide first aid

Inventory

SITXINV001 Receive and store stock

SITXINV002 Maintain the quality of perishable items

SITXINV003 Purchase goods

Languages other than English

SITXLAN001 Conduct basic oral communication in a language other than English

SITXLAN002 Conduct routine oral communication in a language other than English

Security

CPPSEC2012A Monitor and control individual and crowd behaviour

Work Health and Safety

SITXWHS002 Identify hazards, assess and control safety risks

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