This qualification provides the skills and knowledge for an individual to be competent in skilled operations with the need to apply discretion and judgment. Work would be undertaken in various hospitality settings, such as restaurants, hotels, motels, clubs, pubs, cafes and coffee shops. Individuals may have some responsibility for others and provide technical advice and support to a team.

Who will benefit from completing this course:

This Certificate II in Hospitality SIT20316 qualification is useful for participants in roles such as:

·     Bar attendant

·     Bottle shop attendant

·     Catering assistant

·     Receptionist front office assistant

·     Food and beverage attendant

Course Outcomes

This course will provide participants with the knowledge and skill to:

·     Develop an appreciation of the hospitality industry

·     Build interpersonal, communication and customer service skills

·     Follow health, safety and security procedures

·     Provide food and beverage  to customer in a range of hospitality industry enterprises

·     Follow key hygiene procedures which apply in hospitality enterprises

How long will it take to complete the course?

Usually participants take 9-12 months to complete the Certificate II in Hospitality SIT20316 qualification.  The program can be completed sooner depending on experience and recognition of prior learning.

How will I be assessed?

As the program is competency based, competency is achieved through providing evidence of competency. You will be assessed against the performance criteria of each of the Units of Competence.

Participants will complete a range of assessment activities including:

·     Workplace projects

·     Third party verification of skills

·     Discussion

·     Investigative Research

·     Self Assessment

·     Workplace observation/demonstration

Benefits of completing this course

 

The value of completing this course goes beyond the development of your individual skills to include benefits to your workplace.  Benefits include:

·     OHS practices

·     Understanding of hospitality industry methods

·     Practices in situations relevant to workplace - specialisations

·     Customer service

 

How will the course be delivered?

We recognise the importance of developing opportunities for you to complete this course in your own timeframe and incorporating your preferred method of learning.  To accommodate this, we have the following opportunities available for you.

·     Individual training plan

·     Workshops supported by workplace mentoring

·     Group learning program

·     On line learning

·     Recognition of prior learning

Participants can choose their own entry and exit points into the program and their preferred methods of learning.

Entry Requirements & Fees

There are no entry requirements for this qualification.

 

Preferred pathways for candidates considering this qualification include:

 

other relevant qualification/s

 

OR with vocational experience assisting in a range of support roles without a formal business qualification.

 

 

After achieving this qualification candidates may complete a Certificate III in Hospitality BSB30316.

 

Fees will depend on any recognition of prior learning, government support/subsidies etc. This information be discussed at initial interview and made clear to client at time of enrolment.

 

For more information on this training course please visit national training information website: www.training.gov.au

Course Outline - a total of 12 units for the qualification consisting of 6 core unit, 6 electives.

• 1 unit from Group A
• 3 units from Group B
• 2 units from Group B, elsewhere in the SIT Training Package, or any other current Training Package or accredited course.

Core Units

BSBWOR203  Work effectively with others

SITHIND002 Source and use information on the Hospitality industry

SITHIND003 Use hospitality skills effectively

SITXCCS003 Interact with customers

SITXCOM002 Show social and cultural sensitivity

SITXWHS001 Participate in safe work practice

Elective units

Group A

SITHIND001 Use hygienic practices for hospitality service

SITXFSA001 Use hygienic practices for food safety

Group B

CPPCLO2001A Maintain hard floor surfaces

CPPCLO2004A Maintain carpeted floors

CPPCLO2009A Clean glass surfaces

CPPCLO2010A Clean ceiling surfaces and fittings

CPPCLO2017A Clean wet areas

CPPCLO2019A Sort and remove waste and recyclable materials

CPPCLO2035A Maintain cleaning storage areas

SITHACS001 Clean premises and equipment

SITHACS002 Provide housekeeping services to guests

SITHACS003 Prepare rooms for guests

SITHACS004 Launder linen and guest clothes

SITHACS005 Provide porter services

Administration

TLIE1005 Client and Customer Service, and Sales

SIRXSLS001 Sell to the retail customer

SITXCCS002 Provide visitor information

Communication and Teamwork

BSBCMM201 Communicate in the workplace

SITXCOM001 Source and present information

Commercial Cookery and Catering, and Kitchen Operations

SITHCCC002 Prepare and present simple dishes

SITHCCC003 Prepare and present sandwiches

SITHCCC004 Package prepared foodstuffs

SITHCCC006 Prepare appetisers and salads

SITHKOP001 Clean kitchen premises and equipment

Computer Operations and ICT Management

BSBITU201 Produce simple word processed documents

BSBITU202 Create and use spreadsheets

Environmental Sustainability

BSBSUS201 Participate in environmentally sustainable work practices

Finance

BSBFIA301 Maintain financial records

SITXFIN001 Process financial transactions

First Aid

HLTAID003 Provide first aid

Food and Beverage

SITHFAB001 Clean and tidy bar areas

SITHFAB002 Provide responsible service of alcohol

SITHFAB003 Operate a bar

SITHFAB004 Prepare and serve non-alcoholic beverages

SITHFAB005 Prepare and serve espresso coffee

SITHFAB006 Provide room service

SITHFAB007 Serve food and beverage

Food Safety

SITXFSA001 Use hygienic practices for food safety

SITXFSA002 Participate in safe food handling practices

SITXFSA003 Transport and store food

Gaming

SITHGAM001 Provide responsible gambling services

SITHGAM002 Attend gaming machines

SITHGAM003 Operate a TAB outlet

SITHGAM004 Conduct Keno games

Inventory

SITXINV001 Receive and store stock

SITXINV002 Maintain the quality of perishable items

Languages other than English

SITXLAN001 Conduct basic oral communication in a language other than English

SITXLAN002 Conduct routine oral communication in a language other than English

Working in Industry

SITHIND001 Use hygienic practices for hospitality service

 

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