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Certificate IV in Business Administration BSB40515

The Certificate IV in Business Administration BSB40515 Program covers 10 units of competency in areas such as work safety, technology, financial operational plans, team effectiveness, customer service and continuous improvement.

The Certificate IV in Business BSB40515 provides participants with comprehensive supervisory skills across the practice of administrative management. Participants are able to build confidence and capability in a range of applications fundamental to daily administration practices.

Who will benefit from completing this course:

This Certificate IV in Business Administration BSB40515 qualification is useful for:

·     Office Administrator

·     Executive personal assistant

·     Project assistant

·     Anyone seeking to be employed as an administrative professional

For this Certificate IV in Business Administration BSB40515 qualification people can be in a role where they can demonstrate responsibility for team or business unit performance. They should be self-directed and autonomous, working under broad guidance.

Course Outcomes

This Certificate IV in Business Administration BSB40515 Program aims to help participants to:


·     Advise, evaluate and report on customer service

·     Use and understand accounting terminology and financial statements

·     Identify ways to change workplace culture

·     Develop continuous improvement management strategies

·     Identify and manage effective change processes within an organisation

·     Identify customer focused strategies for success

·     Improve team performance through better leadership strategies

·     Present with confidence

·     Improve communications through improved research methods and report writing

·     Use recruiting and selecting skills to build a stable workforce


How long will it take to complete the course?

Usually participants take 12 to 24 months to complete this Certificate IV in Business Administration BSB40515 qualification.  The program can be completed sooner depending on experience and recognition of prior learning.  The maximum duration for the qualification is 24 months.


How will I be assessed?

As the program is competency based, competency is achieved through providing evidence of competency. You will be assessed against the performance criteria of each of the Units of Competence.


Participants will complete a range of assessment activities including:

·     Workplace projects

·     Third party verification of skills

·     Discussion

·     Investigative Research

·     Self Assessment


Benefits of completing this course


The value of completing this course goes beyond the development of your individual skills to include benefits to your workplace.  Benefits include:

·     Broad knowledge of administrative sector

·     Demonstrated performance improvement

·     Nationally recognised portable qualification

·     Ability to recognise and deal with issues in workplace

·     Take responsibility for own and others outputs in workplace

How will the course be delivered?

We recognise the importance of developing opportunities for you to complete this course in your own timeframe and incorporating your preferred method of learning.  To accommodate this, we have the following opportunities available for you.

·     Individual training plan

·     Workshops supported by workplace mentoring

·     Group learning program

·     On line learning

·     Recognition of prior learning

Participants can choose their own entry and exit points into the program and their preferred methods of learning.

Entry Requirements & Fees

There are no entry requirements for this qualification.

Preferred pathways for candidates considering this qualification include:

Certificate III Business Administration BSB30412 or other relevant qualification/s


OR with vocational experience assisting in a range of environments providing administrative or operational support to individuals and/or teams but without a formal business qualification.



After achieving this qualification candidates may complete a Diploma of Business Administration BSB50415.


Fees will depend on any recognition of prior learning, government support/subsidies etc. This information be discussed at initial interview and made clear to client at time of enrolment.


For more information on this training course please visit national training information website: www.training.gov.au

Course Outline – a total of 10 units for the qualification consisting of 5 Administration units and 5 electives. The electives may be selected from either the administration units  or electives the Business Services Training Package or any other endorsed training package.

Administration unit

BSBFIA401A Prepare financial reports

BSBADM401B Produce complex text from shorthand notes

BSBADM405B Organise meetings

BSBADM406B Organise business travel

BSBADM411A Produce complex text from audio transcription

BSBINM401A Implement workplace information system

BSBITA401A Design databases

BSBITU401A Design and develop complex text documents

BSBITU402A Develop and use complex spreadsheets

BSBITU404A Produce complex desktop published documents


Elective units

BSBCUS401B Coordinate implementation of customer service strategies

BSBCUS402B Address customer needs

BSBEBUS401A Review and maintain a website

BSBFIA402A Report on financial activity

BSBADM407A Administer projects

BSBADM409A Coordinate business resources

BSBINN301A Promote innovation in a team environment

BSBCMM401A Make a presentation

BSBITS401B Maintain business technology

BSBMKG413A Promote products and services

BSBMKG414A Undertake marketing activities

BSBOHS407A Monitor a safe workplace

BSBREL401A Establish networks

BSBRES401A Analyse and present research information.

BSBRSK401A Identify risk and apply risk management processes

BSBSUS301A Implement and monitor environmentally sustainable work practices

BJ Network Consulting Australia RTO 40120