This qualification provides the skills and knowledge for an individual to be competent in retail operations and/or supervision with the need to apply discretion and judgment. Work would be undertaken in various retail store settings, such as specialty stores, supermarkets, department stores and retail fast food outlets. Individuals may have some responsibility for others and provide or hold specific coordination or support responsibilities within a store team.

Who will benefit from completing this course:

This Certificate III in Retail SIR30216 qualification is useful for participants in roles such as:

·     Sales assistant

·     Customer service representative

·     Crew member

·     Checkout operator

Course Outcomes

This course will provide participants with the knowledge and skill to:

·     Provide in-depth product and service advice in a retail environment

·     Selling products and services in variety of retail settings

·     Supervising a checkout area

·     Leading a team preparing and selling fast food items

·     Leading a department team within a large store or supermarket

·     Acting as an assistant to a manager of a small to medium store

·     Organizing and maintaining work areas and displays

How long will it take to complete the course?

Usually participants take 12-24 months to complete the Certificate III in Retail SIR30216 qualification.  The program can be completed sooner depending on experience and recognition of prior learning.

How will I be assessed?

As the program is competency based, competency is achieved through providing evidence of competency. You will be assessed against the performance criteria of each of the Units of Competence.

Participants will complete a range of assessment activities including:

·     Workplace projects

·     Third party verification of skills

·     Discussion

·     Investigative Research

·     Self Assessment

·     Workplace observation/demonstration

 

 

Benefits of completing this course

 

The value of completing this course goes beyond the development of your individual skills to include benefits to your workplace.  Benefits include:

·     OHS practices

·     Understanding of retail industry

·     Supervisor roles

·     Sales and Merchandising

·     Customer service

 

How will the course be delivered?

We recognise the importance of developing opportunities for you to complete this course in your own timeframe and incorporating your preferred method of learning.  To accommodate this, we have the following opportunities available for you.

·     Individual training plan

·     Workshops supported by workplace mentoring

·     Group learning program

·     On line learning

·     Recognition of prior learning

Participants can choose their own entry and exit points into the program and their preferred methods of learning.

Entry Requirements & Fees

Entry requirements for this qualification: NIL

After achieving this qualification candidates may complete a Certificate IV in Retail Management SIR40316 or other higher qualifications

 

Fees will depend on any recognition of prior learning, government support/subsidies etc. This information be discussed at initial interview and made clear to client at time of enrolment.

 

For more information on this training course please visit national training information website: www.training.gov.au

13 units must be completed:

8 core units
5 elective units, consisting of:
3 units from the list below
2 units from the list below, elsewhere in SIR Retail Services Training Package, or any other current Training Package or accredited course.
Core units

SIRXCEG001 Engage the customer

SIRXCEG002 Assist with customer difficulties

SIRXCEG003 Build customer relationships and loyalty

SIRXCOM002 Work effectively in a team

SIRXIND001 Work effectively in a service environment

SIRXRSK001 Identify and respond to security risks

SIRXSLS001 Sell to the retail customer

SIRXWHS002 Contribute to workplace health and safety

Elective units

Communication and Teamwork

CHCDIV001 Work with diverse people

SIRXCOM003 Promote team cohesion

Customer Engagement

SIRXCEG006 Provide online customer service

Delivery

SIRXDLV001 Deliver food products

Food and Beverage

SITHFAB002 Provide responsible service of alcohol

Food Safety

SIRRFSA001 Handle food safely in a retail environment

SIRRFSA002 Supervise a food safety program

Health and Wellbeing

SIRXHWB001 Maintain personal health and wellbeing

Inventory

SIRRINV001 Receive and handle retail stock

SIRRINV002 Control stock

Management and Leadership

SIRXMGT001 Supervise and support frontline team members

Marketing

BSBMKG401 Profile the market

SIRXMKT001 Support marketing and promotional activities

Merchandising

SIRRMER001 Produce visual merchandise displays

SIRRMER002 Merchandise food products

SIRRMER003 Coordinate visual merchandising activities

Product Knowledge

SIRXPDK002 Advise on food products and services

SIRXPDK003 Advise on health and nutritional products and services

Retail Financials

SIRRRTF001 Balance and secure point-of-sale terminal

Styling

SIRRSTY001 Style the customer

Training and Development

SIRXTAD001 Train others in frontline tasks

Wholesale

SIRWSLS002 Analyse and achieve sales targets

SIRWSLS003 Build sales of branded products

Working in Industry

SIRXIND002 Organise and maintain the store environment

SIRXIND003 Organise personal work requirements

SIRXIND005 Develop personal productivity

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