Certificate II in Retail Services is a great foundation for your career in the Retail industry. This qualification provides the skills and knowledge for an individual to be competent in a range of activities and functions requiring basic retail operational knowledge and limited practical skills. Work would be undertaken in various retail store settings, such as specialty stores, supermarkets, department stores and retail fast food outlets. Individuals may work with some autonomy or in a team but usually under close supervision

Who will benefit from completing this course:

This Certificate II in Retail Services SIR20216 qualification is useful for participants in roles such as:

·     Sales assistant

·     Customer service representative

·     Crew member

·     Checkout operator

Course Outcomes

This course will provide participants with the knowledge and skill to:

·     Provide product and service advice in retail store

·     Selling products and services in variety of retail settings

·     Operating a checkout area

·     Preparing and selling fast food items

·     Store, rotate and replenish food stock

·     Checking stock and replenishing retail shelves

·     Organizing and maintaining work areas and displays

How long will it take to complete the course?

Usually participants take 9-12 months to complete the Certificate II in Retai lServices SIR20216 qualification.  The program can be completed sooner depending on experience and recognition of prior learning.

How will I be assessed?

As the program is competency based, competency is achievedthrough providing evidence of competency. You will be assessed against the performance criteria of each of the Units of Competence.

Participants will complete a range of assessment activities including:

·     Workplace projects

·     Third party verification of skills

·     Discussion

·     Investigative Research

·     Self Assessment

·     Workplace observation/demonstration

Benefits of completing this course

 

The value of completing this course goes beyond the development of your individual skills to include benefits to your workplace.  Benefits include:

·     OHS practices

·     Understanding of retail industry

·     Selling techniques

·     Customer service

 

How will the course be delivered?

We recognise the importance of developing opportunities for you to complete this course in your own timeframe and incorporating your preferred method of learning.  To accommodate this, we have the following opportunities available for you.

·     Individual training plan

·     Workshops supported by workplace mentoring

·     Group learning program

·     On line learning

·     Recognition of prior learning

Participants can choose their own entry and exit points into the program and their preferred methods of learning.

Entry Requirements & Fees

There are no entry requirements for this qualification.

 

Preferred pathways for candidates considering this qualification include:

 

Certificate I in Retail Services or other relevant qualification/s

 

OR with vocational experience assisting in a range of support roles without a formal business qualification.

 

 

After achieving this qualification candidates may complete a Certificate III in Retail.

 

Fees will depend on any recognition of prior learning, government support/subsidies etc. This information be discussed at initial interview and made clear to client at time of enrolment.

 

For more information on this training course please visit national training information website: www.training.gov.au

Course Outline - a total of 12 units for the qualification.

• 7 core units
• 5 elective units, consisting of:

• 3 units from the list below
• 2 units from the list below, elsewhere in SIR Retail Services Training Package, or any other current Training Package or accredited course.

Core units

SIRXCEG001 Engage the customer

SIRXCOM001 Communicate in the workplace to support team and customer outcomes

SIRXIND001 Work effectively in a service environment

SIRXIND003 Organise personal work requirements

SIRXPDK001 Advise on products and services

SIRXRSK001 Identify and respond to security risks

SIRXWHS002 Contribute to workplace health and safety

Elective units

Food Safety

SIRRFSA001 Handle food safely in a retail environment

Inventory

SIRRINV001 Receive and handle retail stock

Merchandising

SIRRMER001 Produce visual merchandise displays

SIRRMER002 Merchandise food products

Product Knowledge

SIRXPDK002 Advise on food products and services

Sales

SIRXSLS002 Follow point-of-sale procedures

Technology

BSBWOR204 Use business technology

Working in Industry

FSKLRG09 Use strategies to respond to routine workplace problems

SIRXIND002 Organise and maintain the store environment

SIRXIND004 Plan a career in the retail industry

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